Return Conditions

All products you purchase from Çizgi Medikal are under Çizgi Medikal's guarantee. You have the right to return the products you purchase free of charge. Our return conditions are as follows:

RETURN CONDITIONS

1- Products must be sent to us clean and unused.

2- No special process (reduction, iron marks, etc.) should be done on the product.

3-Product trouser legs should not be shortened.

4- In shoe and slipper returns, returns must be sent with Çizgi Medikal box and there must not be any marks (unused) on the shoes.

5- In products where there is an error due to changes caused by the buyer, the shipping fee belongs to the buyer. (See Distance Sales Agreement) Therefore, in order not to pay high shipping fees, you can send products with Yurtiçi Kargo. For the agreement, please send the contract number sent to the cargo officer via SMS.

* Our contracted cargo companies are Yurtiçi Kargo. The products you will send to us for return must be sent with Yurtiçi Kargo for now. Please contact us for special cases.

6- In order for the return process to be faster and more trouble-free, you need to fill out the return  request in the My Orders section of your customer panel. A return request can be created after the product is shipped.

7- Corporate Customers must issue a return INVOICE.

8- In all errors and problems caused by Çizgi Medikal, shipping fees are covered by Çizgi Medikal unconditionally.

9- The return period of the products is 15 days from the date of delivery.

* Please contact us to cancel your orders that you have not received.

* Refunds are made to the payment card account on Friday, the last business day of each week. While the amount is reflected in your balance in purchases made with salary cards, there is a limit increase in purchases made with credit cards.

For overseas returns, the 'Return shipping fee' calculated when purchasing the product is paid by the customer.

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