Cizgi Medikal - Frequently Asked Questions

Frequently Asked Questions

The most common questions about orders, shipping, size selection, returns, and support processes

How Should I Choose My Size?

Our products are unisex. You can review our sizing guide page to choose the correct size based on your height and weight.

When Will My Order Be Shipped?

Orders without additional services (such as printing or logos) are shipped on the same day. Orders with additional services are shipped within 3 business days. This period may vary during campaigns or busy periods.

How Can I Track My Order?

You will receive an SMS notification once your order is shipped. To track your shipment, click here.

Which Shipping Company Will Deliver My Order?

Your orders are delivered via Sendeo, Yurtiçi Kargo, or Aras Kargo. The shipping company may be selected by us depending on operational conditions and your location.

How Can I Make Changes to My Order?

Changes cannot be made to completed or shipped orders. For orders in preparation, you can request changes such as size, color, quantity, or address via the Customer Request Form. Our customer representative will contact you as soon as possible.

How Can I Return My Order?

If there is an issue with your order, you can create a return request by filling out the easy return form. For return procedures, click here.

I Didn’t Receive My Invoice / I Lost It. What Should I Do?

If you are an e-invoice taxpayer, your invoice is automatically sent to your registered e-invoice address. For e-archive invoice requests, you can contact us.

When Will My Refund Be Processed?

Refunds for returned products are processed within 1–2 business days after the product is received by us. It may appear as balance for debit cards or as a limit increase for credit cards.

My Order Was Delivered Incomplete / Defective. What Should I Do?

If you believe your order is incomplete or defective, you can contact us via the Customer Request Form or by email at info@cizgimedikal.com. Our customer representative will contact you within the same day.

Contact Us Quickly

If you couldn’t find the answer to your question here, you can reach us via our WhatsApp support line.

Contact via WhatsApp
+90 505 995 33 95